The moment of accepting the order
After ordering, you will be notified of the status of your order via the email you provided during the ordering process. The order was accepted by ISKON mode shop d.o.o. only after we email you a confirmation of acceptance of that order.
ISKON mode will send the purchased Product to the Buyer at the address specified by the Buyer in the process of purchasing within 2 to 7 business days if it is not differently stated on the website.
Delay in delivery
In case of delay in delivery, the buyer has the right to cancel the purchase, and in that case all money will be returned.
The ordered goods are sent to you via DHL courier service, the price of delivery is as below. Delivery costs are added to the product’s cost and are shown at the product cost during the ordering process on the website.
For ordered goods of price listed bellow, delivery price is as follows:
20€ / 25$ – 50€ / 60$ delivery price is 50€ – 60$
51€ /61 $ – 70€ / 85$ delivery price is 35€ – 42$
71€ / 86$ – 120€ / 145$ delivery price is 15€ 18$
121€ / 146$ – 199€ / 240$ delivery price is 5€
from 200€ / 241$ delivery is FREE
In case of replacement of goods, the cost of returning the goods shall be borne by the buyer.
We can divide your order on delivery in several parts depending on the availability of goods in stock (it may happen that the product you ordered is in another store or warehouse in another city). This will not cause the customer any additional costs.
When receiving a delivery, it is necessary to visually inspect the package, so that you make sure there are no apparent damages. If you notice that the transport box is significantly damaged and you suspect that the product may have been damaged, you have the right to refuse the receipt of the shipment and inform us immediately by calling+38111 40 77 345 or by email. If the shipment is undamaged, receive the shipment freely and sign the courier’s document.