Privacy Policy

When you use ISKON mode portal, it may happen that you can give us your personal information (personal data) for processing or storage. Any collection, processing and storage of your personal data will be done in accordance with applicable laws of the Republic of Serbia and the European Union’s GDPR (General Data Protection Regulation)

This Privacy Policy is applicable to website (hereinafter Website, ISKON mode), all products and services offered by the Website, whether listed here or not.

Our Privacy Policy has the goal to inform you on the ways the Website can collect your data, why it collects it and what can be done with it. Therefore we advise you to read it carefully and be informed. ISKON mode takes your privacy seriously and it will describe to you choices you can make regarding the usage of your personal data, ways you can access them, update or remove them from the Website.

Privacy Policy regulates the management of data received from users, visitors on the Website (hereinafter: Users), as well as landing and selling pages owned by the Website.

This Privacy Policy regulates:




The documents, information and data published on the website may not be reproduced, distributed or otherwise used for commercial purposes without the explicit consent of ISKON mode, and in accordance with this, they may be used exclusively for the individual needs of the user, respecting all copyright and proprietary rights and rights of third parties. By using Website content, the user accepts all risks arising from the use and therefore accepts to use all Website Content solely for his/her own use and at his/her own risk. ISKON mode shall not be liable for inadequate use of the Website, for the conduct of the user’s actions by using or misusing the Content, or for any damage that may arise on the User’s or third party website in connection with the use or misuse of the Website Content.


When it comes to visits to Website and its landing pages, the Website collects personal data for identification of the User in different ways: from the opt-in forms regarding: the newsletter (periodical news and email notifications), user registration, purchase of products, participation in surveys, as well as social networks and using the Website.

Users are usually asked for their name, email address and phone number.

Data are collected from the User solely on a voluntary basis, i.e. when users themselves enter this information. Users always have the choice to refuse to provide personal information, knowing that in these cases they deprive themselves of certain benefits available on the Website.


Personal information for identification

Personal information is any information regarding the specifically identified person. That includes a set of data, collectively collected, on the basis of which a person can be identified. Personal Data is subject to the protection of the GDPR.

Examples of data that are considered Personal Data are:

  • Name and Surname
  • Email address (i.e. [email protected])
  • Address
  • ID card number
  • Phone number
  • IP address
  • Internet identifier such as cookie


When opting-in for a newsletter, the User gives the following data:

  • Name and Surname
  • Email address
  • Phone number

When submitting a ISKON mode customer service request via the web form, the User directly provides the following information:

  • Name and Surname
  • User Email address
  • User Phone number
  • User message

When registering for a user account on ISKON mode, or when purchasing a product on the Website:

  • Name and Surname
  • User Email address
  • User Phone number
  • Address

Data of technical nature that do not belong to personal data

At the time of any user interaction with the Website, the Website has the right to collect technical information such as computer type, browser name, operating system, and the like. This data is used for statistical purposes (Google Analytics) and do not contain personal information.

Data about your devices

While using the Website, we can collect and process data about devices you access the Website with. These data may include the device brand and type, operating system and its version, unique device tags, and information about the Internet network from which you access the Website.


Data about your location

While using the Website, we can collect and process data about your location via technologies such as IP address or GPS sensor of your mobile phone.

Links to other websites

Website may contain links to other websites whose privacy policy is different than Privacy Policy of this Website. In case that you leave your personal data to those website, we advise you to read carefully their privacy policy before you make any interaction. The outcome of interaction with those websites, not owned by this Website, are in no case the responsibility of this Website.

Comments in the comment section on the Website

When existing users leave comments on the Website, we collect data shown in the comment form, as well as IP address of the visitors, and searching tool, help tool for identifying spam comments.

If you use the Gravatar service, an anonymous string that was created using your email address (called hash) it can make your image visible after you publish your comment. Read the privacy policy of Gravatar Service here.

Contact form on the Website

Personal data (Name and Email address) which you enter in the contact form, are not collected or stored and they are not used for any other purpose except for communication with Users.

Embedded content of other websites

Articles on this Website may include embedded content form other websites (such as videos, documents, etc.). Embedded content from other websites acts the same way as when the User visits that other website.
These websites can collect data about you using cookies, install additional third-party tracking and monitor interaction with embedded content if you have an account open on those sites.



The Website may collect and use personal data for the following purposes:

  • To send email messages at certain time and with goal to inform about benefits we offer

When Users voluntarily register for our email list, they receive emails about news, educational content posted on the blog, notifications and informations about new offers, services and products.

Email is used as a means of communication with users to respond to their queries and questions, customer service, solving problems and for consultations. At the bottom of every email there is a link for unsubscribing from our list, if the User wishes to no longer receive emails from the Website.

There is a link which gives you the option to change your Personal Data. Every email has the name of the sender, clearly indicated and visible, so the User can always contact the sender.

  • To get to know your user experience and get feedback about Website contents

These information help us to get an insight in resource usage and services on the Website. Based on the feedback we improve our content and adjust it to User needs.

  • To develop and improve the Website

All information we get from users may be used to improve services and products.

Personal identification data is collected and stored in the internal database through a web form for training application in order to form groups and to create lists of candidates for educational trainings. At any time, you can request an insight into our database in order to view, modify and remove your personal data through the official email address [email protected].

Personal identification data is collected and stored in the email list, through email marketing and marketing automation MailChimp, which has adjusted its functioning and business to GDPR regulations.


By accepting this Privacy Policy, the User gives his/her consent to ISKON mode to be able to forward data collected through the Website to:

  1. Business partners and ISKON mode staff;
  2. Competent regulatory bodies of public and state administration in case of suspicion of abuse of the contents of the Website or other issues within their competence;
  3. For the purpose of fulfilling legal obligations;
  4. In response to a complaint of a violation of the General Terms of Use of ISKON mode;
  5. Third persons participating in promotional activities of ISKON mode.


Principles regulating the use of Personal Data of the Website User, in accordance with GDPR:

  • We do not collect more data than necessary to provide services.
  • We do not sell or distribute data.
  • We use collected data only for purposes set by this Privacy Policy, except if you don’t agree with that.
  • You can update your personal data at any time.
  • You can delete your personal data or demand that we delete your data.
  • Personal data is stored securely.
  • You can demand a copy of your personal data.
  • Personal data is used and processed in accordance with law.

What are the rights of Users from the European Union with data left on the Website?

In accordance with GDPR the User has the right to:

  • Unsubscribe from the email list at any time
  • The right to be forgotten (to have data deleted from our database)
  • Ask for his/her information stored in our database. For example, if you leave a comment, you can request that you get an exported file with your personal information.


Cookie is a very small text document that includes an anonymous unique identifier. When you visit a website, the computer of that website asks your computer to have permission to store this file on a disk that is specifically specified for cookies.

Cookie cannot be used to run the program or enter the virus on the User’s computer. When visiting the site pages the browser uses a cookie type known as “session-based cookie”, which is placed on the user’s device only during the duration of his/her visit to the Site’s pages and allows him/her to use more efficiently certain features of the site, and after closing the browser that is automatically deleted. The cookie does not store information such as phone numbers, account or user details. ISKON mode does not collect information about using a device or browsing other websites on the Internet by using the cookie. Since the cookie is on the user’s device, ISKON mode cannot find and use it if the User accesses the Site from another device.

The user has the ability to accept or reject cookies in settings of the browser and pop-ups displayed at the first access to the website. In the event that a User refuses to accept cookies, there may be some parts or functionality of the Website not functioning on the computer/mobile device. For this reason, ISKON mode advises accepting the use of cookies when visiting the Website.

Activities on the Website are monitored by Google Analytics. Google Analytics is a web analytics service that Google offers to track and report traffic on a website. For the purpose of monitoring the use of the Website, Google Analytics uses cookies to collect information such as number of visits, browsed pages before and after your arrival, time spent on the site, and anonymous IP address. All data collected and processed on a Google Account is confidential and subject to confidentiality.

You can install the Google Analytics Add-In app on your browser, and it will help you disable and delete any Google Analytics cookie.

Activities on the Website are monitored by Facebook Pixel. Facebook Pixel is a web analytics service that Facebook offers to track and report traffic on a website. For the purpose of monitoring the use of the Website, Facebook Pixel uses cookies to collect information such as number of visits, browsed pages before and after your arrival, time spent on the site, and anonymous IP address. All data collected and processed on a Facebook Account is confidential and subject to confidentiality.

If you leave a comment on the Website, you can choose to save your name, email address and web location in cookies. This serves to make it easier for you in the sense that you do not need to re-enter your information when leaving a comment again. These cookies will last a year.

The Website reserves the right to use cookies, including social network pixels. These cookies allow social networking sites to track visits to external websites by adapting the content that users see when visiting a social network (Youtube, Facebook). The site reserves the right to use these cookies in accordance with the privacy policies of social networks.


ISKON mode will store collected data about users in such period of time that is necessary to achieve particular purposes.

If you leave a comment, the comment and its metadata are kept indefinitely. The reason for this is so we can automatically identify and approve any additional comments, rather than waiting for the approval line.

In case you have any questions about protection of your privacy on ISKON mode, as well as about how we collect and process your personal information, please contact us via the contact form.


ISKON mode reviews procedures on a daily basis to protect User’s personal data from unauthorized access, accidental loss or deletion. Using the market standard (SSL technology) to encrypt and provide all the data during a session between the User’s devices and the Website. Users need to be aware that communication over the Internet, in terms of email and web communications, is uncertain, except in cases of SSL encryption.


The Website reserves the right to update information about its Privacy Policy at any time. Every User will be notified about these changes via email.

In order for Users to keep being informed about ways we protect collected data, we advise you to check this page from time to time.

Accepting the Privacy Policy

You accept the Privacy Policy by using the Website. Please do not use the Website in case you do not agree with this Privacy Policy.

Every usage of the Website after the last update of Privacy Policy provisions is considered as accepting the current Privacy Policy. The date of the last update of this Privacy Policy can be found at the bottom of this page.

How to contact us?

If you have any questions regarding our Privacy Policy, and/or using the Website, feel free to contact us at: [email protected]

This document was last updated on: 24th September 2018